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Head Clerk

General Summary:
The Head Clerk assists the Store Manager and Assistant Store Manager in motivating and inspiring the team to achieve store productivity goals. They help manage the payroll budget to ensure the store's contribution is on target. The Head Clerk also provides a strong leadership presence and control in the store, while ensuring that all customers receive good service and quality merchandise.
Major Duties and Responsibilities:
Assists Store Manager and Assistant Store Manager in responsibility for the store
Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Performs all duties of an Associate while also functioning as a Head Clerk
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Forecasts/reforecast business, focusing on productivity to meet sales goals
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
Assists Store Manager in partnering with Corporate Service Center personnel to increase sales, drive/promote merchandise categories, and expand markets
Helps Store Manager in identifying training needs and providing on-going training opportunities as needed
Provides direction, support, and ongoing feedback to staff
Leverages individual staff strengths
Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
Assists Store Manager and Assistant Store Manager in delivering consistent, in the moment, feedback and coaching
Ensures company standards are met for store and associate appearance at all times
Prioritizes, plans, and adjusts schedules as necessary to maximize sales
Consistently reviews payroll, ensuring appropriate staff levels at all times
Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
Ensures all pricing, signage, and display information is correct at all times
Receives regular vendor deliveries and stock sales floor in a timely manner
Responsible for controlling inventory stock levels and reordering as necessary within budget
Enforces all company policies and procedures, including health, safety, and security
Manages and controls shrink
Performs all duties as directed by supervisors
Requirements
Skills Required:
Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
Relationship Management: Able to build constructive and effective relationships
Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals .Possess strong organizational and time management skills
Demonstrates strong listening, written and oral communication skills
Qualifications:
Strong verbal and written communications skills
Must be an excellent organizer and problem solver with strong project management skills
Possess strong interpersonal skills to communicate with confidence to both internal and external customers


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